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Shipping:

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• We currently ship solely within the Tri-State area (NY, NJ, CT)

• Your order will be delivered by our affiliate delivery team. (Young Transport)

• Once your order has arrived at our warehouse and been inspected, you will be contacted to schedule delivery.

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Damages:

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MANUFACTURING DEFECTS
If the merchandise you receive is found to be defective due to a manufacturing defect, a request for the replacement of the defective merchandise must be made within 30 days of the delivery of your order. Coastalcabinetworks.shop will exchange the defective merchandise or a defective part free of charge. Merchandise returned as defective, which is found not to be defective, will be subject to a 15% restocking charge, along with the original and return shipping and handling charges. If a defect occurs after 30 days of delivery, you must contact the manufacturer directly for warranty information. Coastalcabinetworks.shop will not cover any labor or other costs of removal or installation, nor shall Coastalcabinetworks.shop be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product or part.

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SHIPPING & HANDLING DAMAGES

• Inspecting and receiving your Merchandise
  Please inspect your package carefully when it arrives and note the condition of the box. Keep in mind that by signing the shipping courier’s forwarding receipt form, you are acknowledging that your merchandise arrived in good condition and Coastalcabinetwroks.shop will not be able to file a claim with the shipping carrier.

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• Signing for your Merchandise
  You must notate damage/damages/missing items on the delivery receipt, in order to receive replacement merchandise at no cost. If you see damage to the box or missing boxes, accept the shipment and write on the shipping courier’s forwarding receipt form: “Damaged or Missing Boxes”. When you bring the shipment into your home, carefully inspect each and every item for damages/shortages.

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• Notifying Customer Service of damage/shortage
  Please take (5) pictures of the item and the packaging it came in and email this information along with a detailed description of the issue to info@coastalcabinetwroks.shop. Provide your order number in the subject field of the email. Replacements due to damages/shortages must be requested within 48 hours of your delivery. Unfortunately, after 48 hours we will not be able to file a claim due to the carrier’s claim restrictions. If you or your representative signs for the delivery without indicating damaged or missing items, but later the merchandise is found to be missing or damaged during shipping, our Customer Service department must be notified within 48 hours. After 48 hours, it is assumed that all merchandise was received in good condition and you will be responsible for the cost of the replacement item/items. If you or your representative signs for the item indicating damage/missing items, our Customer Service department must be notified within 10 business days of your delivery to receive your replacement item/items free of charge. After 10 days, you will be responsible for the cost of replacement. If the merchandise has been installed, we will not be able to file a claim or provide a replacement.

 

 

 

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Click this link to view our Private Policy & Terms of Service